Frequently Asked Questions


To return items to us, do the following:

1. Go to: and enter the return ID “0572RektorAS”. Fill in all the fields.

2. Download the return label. Glue the return label to the package you are sending. Deliver the package to your nearest post office in a shop or post office.

NB! Enter your order number as a reference on the shipment.

Prices including VAT for returns are:

0-1 kg: 60,-
1-2 kg: 70,-

The shipping amount will be deducted from the amount refunded to you.


You can return items up to 14 days after you receive the item. We automatically refund all returns. If you want a new product / size, you must place a separate order in the online store. Refunds usually take between 7-10 business days.

If you want to change the item to a new size, you can return the item to us within 14 days of receiving it – we will refund you for the item, and you must place a new separate order on the online store.

We normally have 7-10 working days processing time from the time we receive your return. Feel free to see tracking for when we receive your return. During periods of high demand, a few extra days of treatment must be expected.

Orders and delivery

You will receive an order confirmation by e-mail when your order has been approved, when the item (s) have been sent you will receive a new e-mail with a shipment confirmation which means that the order has been picked and sent.

We normally send the goods after 4-7 working days. In case of high demand, it can take up to 10 working days before the goods are sent. You will receive an order confirmation when your order has been reviewed by our system. The next step is that you get a shipment confirmation, this is a confirmation that your order is packed and ready for shipment. After this, it is normally 2-4 days before you receive the package in the mailbox or at the post office.

If you have not received the package after 14 days, it is good if you contact us.

After you have placed your order, it will be packed and shipped. There is minimal tracking on the package in the mailbox. This is the default option for all our mailings.

If you do want tracking on your order, you can choose this at an additional cost at checkout.

Unfortunately, we are not allowed to merge orders or pack it in the same package as our warehouse is mainly automated. We can also not add items, then the order must be canceled and placed again. You will receive a separate pick-up message on your mobile when the package approaches if you have filled in your mobile number.

Depending on your country, you may be charged customs/import fees. Customs charges and fees are the sole responsibility of the purchaser; we are not responsible for any additional customs charges or fees once your package has left our facility.

Customs fees are calculated based on the contents of each package. If an order arrives via multiple packages, customs fees will not increase but rather be collected upon import of each parcel.

If customs fees and charges are refused at the time of delivery, your order will be returned to us. Once we receive your package, we can refund you for your purchase. If you are unfamiliar with customs fees and charges, please contact your local postal or customs office for more information.

Payments uses a payment solution from Stripe, where you can choose to pay by card.

You can either have:

-Written wrong email
-The email may have ended up in a spam filter
-Error occurred while ordering

Contact support: